Shipping policy

Fulfilment Policy

 

We do our best to fulfil every order quickly and smoothly — but sometimes, things happen. Here’s what you need to know 👇

 

All orders are subject to product availability. While we try our best to get your goodies to you, we reserve the right to decline or cancel an order for any of the following reasons:

🚫 Out of Stock: The item you ordered is no longer available.
🕒 Pre-Order Delays: For pre-orders, the manufacturer may not be able to fulfil it due to unforeseen circumstances.
💳 Billing Issues: Your billing information couldn’t be verified.
🔒 Security Flag: Our system flagged your order as unusual or potentially fraudulent.
📦 Bulk or Reseller Orders: We believe the order may be for resale purposes.
💰 Pricing Errors: There was a mistake in the displayed price.
📮 Undeliverable Address: We couldn’t ship to the address you provided.
🌪️ Unforeseen Events: Something outside of our control (like extreme weather or supply chain disruptions) affected fulfilment.
✍️ Info Mistakes: There may have been an error in spelling, pricing, or other product information on our site or app.

 

Domestic Shipping Policy

 

🕒 Processing Time

Confirmed orders are typically processed within 7 working days.

💸 Shipping Rates & Delivery Times

 

📦 Estimated Delivery Time: 3–5 working days
💰 Shipment Cost: Free local shipping is available for orders over $50.For orders under $50, a $5 local shipping fee applies.

📦 Shipping Partner

 

Most orders are shipped via Qxpress, and delivery will follow their standard terms and conditions.
You can find more information on delivery windows and support via Qxpress's website.

 

International Shipping Policy

✈️ Shipping Method & Delivery Time

• 📦 Courier: DHL Express or Fedex
• ⏱️ Estimated Delivery: Varies by country
• 💵 Shipping Fees: Calculated at checkout based on destination

📦 Returns — Shipping Costs

 

If you need to return an item from overseas, the return shipping cost is your responsibility.
Please make sure your return is well-packaged and, if needed, insured.

💰 Customs, Duties & Taxes

 

Any customs charges or import duties are paid by you, the customer.
We recommend checking your country’s import regulations before ordering.

🔁 Returns & Refunds

 

Our standard Return and Exchange Policy applies to international orders.
Check our Return Policy for full details on eligibility and how to send items back.

🚚 Shipping Responsibility

 

Once your order leaves our facility, you assume the risk for any delays, damages, or loss during shipping.

⚖️ Disputes & Governing Law

 

All international orders are subject to Singapore law.
Any disputes will be handled by the courts of Singapore.

📄 Policy Updates

 

We may update these terms anytime without notice.
Please check back periodically for the latest version.